Jobs

Hotel Receptionist Supervisor at the Blowfish Hotel

The Blowfish Hotel – In the heart of Victoria Island, The Blowfish Group brings you the world in one place. Hospitality and leisure, backed by a truly international team of industry professionals. Global standards and the warmth of Nigerian hospitality perfected over time. With our unique approach to servicing, we offer high-end hospitality and leisure carefully tailored with love to suit our customers’ requirements.

Our primary and most essential goal is to keep our customers fully satisfied. The needs of our clientele are prioritized and we thrive to fulfil their needs and requirements. With the best-trained team and chefs in Lagos, the Blowfish Group is guaranteed to provide you a complete once in a lifetime experience during each visit.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

  • Organizes, directs, and monitors daily activities of Receptionist
  • Must be able to complete all of the duties and responsibilities of the hotel Receptionist.
  • Monitors and maintains front desk area.
  • Reviews the daily room availability and informs all appropriate staff.
  • Ensures Outstanding customer care at all times.
  • Accurately answers inquiries from potential guests and accepts hotel reservations.
  • Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
  • Ensures all necessary reports and forms are completed daily.
  • Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Cross checks all billing instructions are correctly updated
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensures Front desk log book and hotel log book is always updated and acted upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager or HOD.
  • Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.
  • prepares and coordinates schedules, and expedites workflow.
  • Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.

Qualifications

  • Applicant possess a minimum of B.Sc From any of the Nigeria recognized University and any related professional course will be added advantage.
  • Applicant must have minimum of 5 years supervisory experience in a 5-star hotel environment.
  • Must have a very good knowledge with hotel reservations softwaree like Micros/Opera.
  • Must be smart, Confident and good looking
  • Solid knowledge of Microsoft office
  • Must be flexible to work a variety of day/night and weekend shifts.
  • Excellent communication and organizational skills.
  • Must be able to work in team environment.
  • Must have excellent interpersonal people and coaching skills
  • Must have excellent communication skills.
  • Ability to maintain a positive, friendly attitude even under high pressure.
  • Excellent organizational and multitasking skills
  • Professional attitude and appearance.
  • Applicant must be a female and not older than 35 years by December 31 2022.
  • Applicant Must resident within Lagos.

Salary
N100,000 – N150,000 monthly.

Application Closing Date
22nd June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

One Comment

  1. My name is Miracle ifeanyi, from anambra state. OND holder for now (IT student). My number: 08023644980

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