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Customer Servise Representative at a Reputable Company

A reputable Company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt, Rivers

Job Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process online and onsite orders, modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products and services inside and out so that you can answer questions.
  • Processing online orders and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • Bachelor’s Degree (2.1 or First class) or HND (Upper Credit or Distinction).
  • Minimum of 2 years experience.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers and smart phones.
  • Familiar with CRMs.
  • Experience working with customer support.
  • Achievement orientated
  • Must be teachable
  • Demonstrated customer service orientation
  • Demonstrated ability to communicate effectively
  • Demonstrated ability to work in a team
  • High level of problem solving and negotiation skills
  • Understanding of needs and issues of clients.

Application Closing Date
24th July, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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