Toc Consult, a consulting firm that helps companies with recruitment and other HR related services, is recruiting to fill the following positions below:
Job Title: Customer Service Representative
Location: Ojota, Lagos
Employment Type: Full-time
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders and requests from the various channels
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Customer Onboarding
- Processing of APP orders
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Bachelor’s Degree in English or any Social Science courses
- A minimum of 2 years’ experience in customer service position
- Proven work experience in community pharmacy (must have)
- Positive and hardworking attitude
- Good understanding of English and must be able to read, speak and write in English
- Ability to multitask, prioritize and manage time effectively
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Must be open to shift work
Application Closing Date
31st July, 2022.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.